Refund and Returns Policy
Last Updated: [Date]
Thank you for shopping with ARVIA BIOTECH LIMITED. We strive to provide quality products and excellent customer service. Please read our Refund and Returns Policy carefully before making a purchase.
Returns Policy
We accept return requests only under the following circumstances:
The product received is damaged, defective, or incorrect.
The product packaging is tampered with before delivery.
The product received does not match the order placed.
To be eligible for a return, the item must:
Be unused and in its original condition.
Be returned in its original packaging.
Be reported within 48 hours of delivery.
Non-Returnable Items
For health, hygiene, and safety reasons, the following items are generally not eligible for return:
Opened or used supplements
Nutraceutical products
Personal care products
Wellness products once opened
Products damaged due to misuse or improper storage
Refund Policy
Refunds may be approved in the following situations:
The order is cancelled before shipment.
The product is out of stock and cannot be delivered.
A damaged, defective, or incorrect product is received and verified by our support team.
Once approved, refunds will be processed to the original payment method within 7–14 business days, depending on the payment provider or banking institution.
Replacement Policy
In cases where a product is received damaged, defective, or incorrect, we may offer a replacement instead of a refund, subject to product availability.
Customers may be required to provide:
Order Number
Product Images
Packaging Images
Delivery Details
Order Cancellation
Orders may be cancelled before they are processed or shipped.
Once an order has been shipped, cancellation requests may not be accepted.
Shipping Charges
Shipping charges are generally non-refundable unless the return is due to our error, damaged products, or incorrect items delivered.
How to Request a Return or Refund
To initiate a return, replacement, or refund request, please contact our customer support team with the following details:
Order Number
Customer Name
Contact Information
Reason for Return
Supporting Images (if applicable)
Contact Information
Business Name: ARVIA BIOTECH LIMITED
Contact Person: Mr Arun singh
Email: support@arviabiotech.com
Phone: +91 96505 55120
Address: Plot no -153, Sector 46 Faridabad, Haryana India
Business Information:
Arvia Biotech limited is Multi diversified company having presence in Indian market for Healthcare business like Nirogcare,Arvia wellness,Aayina Beauty services.Also dealing with patient care , Medication Delivery, Laboratory Testing and many more.Nirogcare application is owned and operated by Arvia Biotech Limited
We reserve the right to modify or update this Refund and Returns Policy at any time without prior notice. Continued use of our website constitutes acceptance of any revised policy.